perfectomarket.com Privacy Policy
We at Bath Best Food LTD (“we”, or “us”) recognize the importance of privacy and confidentiality of personal information.
perfectomarket.com (“perfectomarket.com” or, the “perfectomarket.com website or our mobile app”) is a business to consumer (or “B2C”) perfectomarket.com website or our mobile app which connects and facilitates sales and purchases between business sellers (or “Sellers”) and consumer buyers (or “Buyers”).
This Privacy Policy sets out the ways in which we collect, use and disclose information in connection with the operation of the perfectomarket.com website or our mobile app, including personal information about you, perfectomarket.com website or our mobile app users, visitors and representatives. This Privacy Policy also applies to the use of the perfectomarket.com website or our mobile app via your mobile device. Other Bath Best Food LTD services are governed by separate Privacy Policies, please refer to the Privacy Policy applicable to those services.
If you are a registered member of the perfectomarket.com website or our mobile app, and you are from mainland China, you are contracting with Bath Best Food LTD Advertising Co., Ltd.
A. COLLECTION OF INFORMATION
The personal information that we collect broadly falls into the following categories:
Information That You Provide To Us:
If you are a Buyer, we will ask you to provide:
· contact information including: name; address; phone number; email address;
· purchase and payment information including: credit card or similar payment information that you intend to purchase with; billing and delivery address;
· information about your purchases including: the goods purchased and how many;
· information about and to support complaints made in connection with the perfectomarket.com website or our mobile app or goods and/or services purchased via the perfectomarket.com website or our mobile app;
· ID (such as a passport) for identification verification in certain circumstances, when you apply for after-sales services.
If you are a Seller (i.e. an employee or representative of a Seller or a sole trader Seller (we’ll refer to you as a Seller)), we will ask you to provide:
· information about the Seller’s business (if applicable) including corporate registration, business licenses (if applicable), tax or similar information;
· details about the goods and products that the Seller intends to sell via the perfectomarket.com website or our mobile app;
· purchase and payment information including bank account or other payment information that the Seller intends to be paid by.
· If you attend one of our industry events or other functions, contact details such as your name, address, phone number, fax number and email address.
· If you are a certified blogger / influencer for perfectomarket.com, we may also ask you to provide us with your contact information and social media accounts / blog information.
Information That We Collect Automatically:
If you are a Buyer or Seller or prospective Buyer or Seller we will automatically collect:
· A copy of any correspondence with us, including any verification information we ask for, if you contact us for any reason (such as our customer service department chat service, telephone or email).
· Details of transactions and communications over the perfectomarket.com website or our mobile app, including the types and specifications of the goods sold and purchased, pricing and delivery information, any dispute records, communications between Buyers and Sellers over the perfectomarket.com website or our mobile app and any information disclosed in any discussion forum.
· Details of perfectomarket.com website or our mobile app buying and browsing activities, for these purposes we will automatically collect information from your device. In some jurisdictions, including countries in the European Economic Area and the UK, this information will be considered as personal information under applicable data protection laws. Specifically, this collected information may include IP addresses, date and time of access to the perfectomarket.com website or our mobile app, device type, unique device identification numbers, browser type, broad geographic location (e.g. country or city-level location), browsing patterns and details of how you have interacted with our perfectomarket.com website or our mobile app and the goods and services available on it. In addition, we gather information about the perfectomarket.com website or our mobile app and visitors to the perfectomarket.com website or our mobile app including browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors. Some of this information may be collected using cookies and similar tracking technology, as explained further under section F “COOKIES” below. Where we are required by applicable law, we will seek your prior consent to the collection of information using cookies and similar tracking technologies. We also may derive or collect inferences about you based on your buying and browsing activity information and other information we have collected about you.
Information That We Receive From Third Parties:
If you are a Buyer or Seller we may receive personal information about you from:
· Social media perfectomarket.com website or our mobile apps if you choose to register for a perfectomarket.com website or our mobile app account via a social media account. Exactly what information we receive will depend on your privacy settings with the applicable perfectomarket.com website or our mobile app, but would typically include basic public profile information such as:
· Your social media user name, nickname or username
· Your social media profile picture
· Country
· Company name (if applicable).
· Third parties that are engaged by us to provide verification services, such as conducting suitable money laundering, fraud and “Know Your Customer” checks on Buyers and Sellers. This includes your name, email address, company details, and contact information.
We will only collect personal information from third parties where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
B. USE OF PERSONAL DATA
We collect and use your personal information for the following purposes:
· verifying perfectomarket.com website or our mobile app account registrations, including conducting fraud, security, “Know Your Customer” and anti-money laundering checks in order to approve your Seller account;
· verifying your eligibility as a perfectomarket.com website or our mobile app blogger or influencer;
· setting up / administering Buyer and Seller accounts, including providing log-in IDs and setting up payment / transaction accounts;
· providing customer service support, such as responding to your queries, feedback and managing claims and/or disputes;
· providing/supporting general perfectomarket.com website or our mobile app services, facilitating communication between Buyers and Sellers, processing transactions and payments, assessing advance withdrawal requests from Sellers and providing logistics and delivery services, supporting Sellers with logistics and delivery;
· supporting Buyer and/or Seller clearance declarations / applications where made via the perfectomarket.com website or our mobile app;
· providing relevant membership benefits, including birthday rewards, membership offers and coupons, anniversary awards, exclusive member prices;
· verifying your identity and purchases in connection with product warranty or other after-sales claims;
· assessing and monitoring account security and transaction risks of Buyers and Sellers, such as detecting and preventing fraud, money laundering and other security incidents;
· sending and serving tailored marketing and advertising that we believe will be of interest to you based on the ways in which you use the perfectomarket.com website or our mobile app, your browsing records, and order history (we may use cookies and other similar technologies to provide you with marketing and advertising based upon your browsing activities and interests (see section F. COOKIES below for more information).
· conducting research and analytics to ensure the security of our perfectomarket.com website or our mobile app, to improve the content and layout of the perfectomarket.com website or our mobile app, and to improve our perfectomarket.com website or our mobile app, product offerings and services;
We may also use your personal information for other purposes that are compatible with the purposes we have disclosed to you if and where this is permitted by applicable data protection laws. You can request further information about the compatibility of other purposes upon request.
C. DISCLOSURE OR SHARING OF PERSONAL INFORMATION
We disclose/share personal information with the following categories of recipients:
· Other perfectomarket.com website or our mobile app Buyers and/or Sellers where necessary to support purchases and communications made between you. If you are a Buyer, Sellers that you purchase from will also control personal information about you relevant to or connected with your perfectomarket.com website or our mobile app purchases and communications with them. Please refer to Seller Privacy Policies for information about how they will process your information.
· Third party partners and service providers and/or affiliates engaged by or working with us to assist us in providing services to you or who otherwise process personal information for purposes described in this Privacy Policy or notified to you when we collect your personal information. Categories of these partners and service providers include:
· our business partners (for example, in order for them to provide you with discounts or offers that may interest Buyers or prospective Buyers) where you have consented to receiving such information from them if required by applicable data protection laws;
· payment service providers that provide payment processing services. The activities of payment service providers may be governed by their own privacy policies, not this Privacy Policy;
· credit risk assessment providers to conduct risk assessment on Sellers to determine whether a Seller can be permitted to make an advance withdrawal;
· logistics partners for providing delivery services for Buyers and Sellers, including return and exchange of products, and warehousing services for Sellers;
· customs agents for customs clearances purposes, where applicable to support Buyers and Sellers with international sales/purchases;
· cloud computing or other hosting service providers to provide cloud storage services;
· warranty service providers to provide product warranty services where requested by a Buyer or Seller;
· customer service support providers to provide after-sale services or other customer service support;
· risk control service providers to assess the security of Buyer and Seller accounts and transaction risks; and
· To any other person with your consent to the disclosure.
D. RETENTION
We will retain your personal information for as long as we have an ongoing legitimate business need to do so, to provide services or products to you, or as required or permitted by applicable laws. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. How long your data is kept for will also depend on how you use our website (for example if you are logged in as a member or you are visiting our website as a guest) and what the information you provide to us is used for. For example, if you are a registered member, certain data will be retained for a length of time following termination or deletion of your account, in order to comply with applicable laws [(for example, if a court order is received about your account, we would retain your account data for longer than the usual retention period when an account is deleted)] or in case of disputes. In other instances, the period of retention may be determined according to your activity on the perfectomarket.com website or our mobile app or to comply with a specific arbitration period/resolve a dispute.
E. RIGHTS REGARDING PERSONAL DATA
Under applicable laws, you may have rights of access to personal information held by us and other rights. If you are a Visitor from the European Economic Area or UK, please refer to section J. VISITORS FROM THE EUROPEAN ECONOMIC AREA or UK below for more information. If you are a Visitor from THE UNITED STATES, please refer to section K. VISITORS FROM THE UNITED STATES below. If you are a Visitor from Brazil, please refer to section L. VISITORS FROM BRAZIL. If you have any questions regarding this Privacy Policy or if you wish to access or correct your personal information as a user of perfectomarket.com, please click here.
F. COOKIES
This section explains how we use cookies and similar technologies (we refer to them collectively as “cookies”) to recognize you when you visit our perfectomarket.com website or our mobile app. It explains what these technologies are and why we use them, as well as your rights to control them.
What are cookies?
A cookie is a string of information that is sent to your browser and stored on your computer’s or mobile device’s hard drive. If you do not de-activate or erase the cookie, each time you use the same browser or device to access the perfectomarket.com website or our mobile app, our web servers will be notified of your visit to the perfectomarket.com website or our mobile app and, in turn, we may have knowledge of your visit and the pattern of your usage.
Cookies set by the site or app owner (in this case, perfectomarket.com) are called “first party Cookies”. Cookies set by third parties other than the site or app owner are called “third party Cookies”. Third party Cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third-party cookies can recognize your device both when it visits the website in question and also when it visits certain other websites.
Cookies are also categorized as “session Cookies” (which are erased once you close the browser or shut down the device) and “persistent Cookies” (which remain even after closing the browser or shutting down the device/application and which are activated each time you visit the perfectomarket.com website or our mobile app). Session cookies use encrypted data to authenticate you. Persistent Cookies do not store account numbers or passwords. We use both session cookies and persistent cookies.
Why do we use Cookies?
We use first- and third-party Cookies for several reasons.
Some Cookies are required for technical and/or security reasons in order for our perfectomarket.com website or our mobile app to operate, and we refer to these as “essential” or “strictly necessary” Cookies. First party Cookies are mainly served to enable basic functionality on our perfectomarket.com website or our mobile app; including web analytics Cookies that help us understand how users use our web pages and how we can improve their use. For example, we use essential or strictly necessary Cookies to enable us to remember goods added to your shopping basket and to recognize you when you sign into your account.
We also use social media Cookies. You may register for perfectomarket.com website or our mobile app membership and “share” perfectomarket.com website or our mobile app content through social media such as Facebook and Twitter. Sometimes we embed videos from websites like YouTube. These websites have their own privacy policies which govern their use of information, which you can find on the respective websites.
We also use Cookies to enable us to track and target the interests of perfectomarket.com website or our mobile app visitors to enhance the experience on our perfectomarket.com website or our mobile app by researching visiting patterns and conducting interest-based advertising; assisting our partners in tracking user visits to the perfectomarket.com website or our mobile apps; and to track progress and participation in promotions and the success of our email marketing campaigns. We use first- and third-party Cookies for these purposes.
Types of Cookies
Who serves these Cookies
How to refuse
Essential Cookies：These Cookies are strictly necessary for enabling access and use of our perfectomarket.com website or our mobile app. They provide necessary functionality to ensure the proper performance, security and functionality of our perfectomarket.com website or our mobile app. These Cookies cannot be disabled.
perfectomarket.com
https://www.perfectomarket.com
XSRF-TOKEN,
SESSIONID,
Essential Cookies cannot be disabled
Analytics Cookies: These Cookies collect information in aggregate form to help us determine and understand how users interact with and use our perfectomarket.com website or our mobile app. We use this information to help us to improve and optimize our perfectomarket.com website or our mobile app and its security.
perfectomarket.com
https://www.perfectomarket.com
Google Analytics (please see below for further information)
· https://policies.google.com/privacy
· https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Marketing Cookies：Marketing Cookies help us to ensure that provide you with more targeted and relevant marketing. We will also use marketing Cookies to evaluate the effectiveness of our marketing communications by monitoring open rate and conversions.
perfectomarket.com https://www.perfectomarket.com
Google https://www.google.com
Facebook https://www.facebook.com
How can I control Cookies?
You can determine if and how a cookie will be accepted by configuring the privacy setting of the browser you are using to access the perfectomarket.com website or our mobile app or the “privacy setting” of your device. As the means by which you can refuse Cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information. If you adjust the privacy setting in the browser, your mobile device will continue collecting data unless you adjust the privacy setting of the device, and vice versa.
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
Certain features of the perfectomarket.com website or our mobile app depend on Cookies. Please be aware that if you choose to block Cookies, you may not be able to sign in or use those features, and preferences that are dependent on Cookies may be lost.
Google Analytics (More information) Our perfectomarket.com website or our mobile app uses Google Analytics, an internet analytics service provided by Google, Inc. (“Google”). Google’s Cookies allow us analyze use of the perfectomarket.com website or our mobile app by telling us which pages our users are viewing, which ones are most popular, what time of day our perfectomarket.com website or our mobile app are visited, if users have previously visited our perfectomarket.com website or our mobile app, from which website users are redirected to our perfectomarket.com website or our mobile app were and the like. The data generated by the cookie about your use of the perfectomarket.com website or our mobile app will be transmitted to Google and stored by Google on servers in the United States.
The perfectomarket.com website or our mobile app uses an anonymization tool of IP addresses so that the IP addresses are truncated within the territory of the Member States of the European Union and the other members of the agreement on the European Economic Area. In some cases, non-truncated IP address may be transmitted to Google’s servers in the US and then truncated there.
Google uses the data on behalf of perfectomarket.com to evaluate your use of the perfectomarket.com website or our mobile app, to compile reports on website activity for the website operators and for other website activity and internet usage services. Google may disclose this information to third parties under the terms of the law or for further processing by third parties on behalf of Google. For more information about Google Analytics Cookies, visit: the Google Help pages and Privacy Policy: Google Privacy Policy: https://policies.google.com/privacy; and the Google Analytics Help Centre: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
Through your browser settings, you can block Cookies; however, this can lead to problems with the use of some functionalities of the website. Through the add-on “Google Analytics Opt-out” you can through your current web browser opt-out to the use of Google Analytics from then on: http://tools.google.com/dlpage/gaoptout?hl=en.
More information can be found here: https://support.google.com/analytics/answer/6004245.]
G. MINORS
The perfectomarket.com website or our mobile app is intended for adults and users must be over 18 to use our perfectomarket.com website or our mobile app. We do not intend to sell any of our products or services to minors, as defined by applicable law. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact DataProtection.AE@perfectomarket.com to remove the information.
H. SECURITY MEASURES
We implement appropriate technical and organisational measures to prevent unauthorized access to the Site, to maintain data accuracy and to ensure the correct use of the information we hold. Upon becoming aware of a data breach, we will notify you and the regulatory authorities in accordance with the timescales and scope required by applicable data protection law.
For registered users of the perfectomarket.com website or our mobile app, some of your information can be viewed and edited through your account, which is protected by a password. It is your responsibility to keep your password secure and confidential. We recommend that you do not divulge your password to anyone. We have instructed our personnel to never ask you for your password. If you share a computer with others, you should not save your log-in information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session
No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we use appropriate technical and organizational measures to protect the information we hold for you, we cannot guarantee the security of any information you transmit over the internet.
I. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time in response to changing legal, technical or business developments.
When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make and as required by applicable law, such as by posting an amended Privacy Policy on the perfectomarket.com website or our mobile app.
J. VISITORS FROM THE EUROPEAN ECONOMIC AREA OR UK
This section applies if you are based in the European Economic Area (“EEA”) or UK. The data controller of your personal information is perfectomarket.com Singapore E-Commerce Private Limited (incorporated in Singapore with Company Reg. No. 200720572D). For contact details, please see section O. HOW TO CONTACT US below.
Please also note, if you are a Buyer, Sellers will also act as a data controller of personal information about and your perfectomarket.com website or our mobile app purchases and communications with them. Please refer to the Privacy Policies of those Sellers for more information about the ways in which they will process such information.
Legal Basis for Data Processing
We process personal information for the purposes set out in this Privacy Policy. Our legal basis to process for processing your personal information will depend on the personal information concerned and the specific context in which we collect it. but will include where it is:
· necessary for the performance of contract between you and perfectomarket.com Singapore E-Commerce Private Limited (for example, to provide you with the services you request and to identify and authenticate you so you may use the perfectomarket.com website or our mobile app);
· necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement);
· necessary for our legitimate interests and not overridden by your rights.
· and/or where it is based on your consent.
If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our perfectomarket.com website or our mobile app and services, manage our relationship with you and communicate with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our perfectomarket.com website or our mobile app and our services, undertaking marketing, or for the purposes of ensuring the security of our perfectomarket.com website or our mobile app and services and detecting or preventing illegal activities such as fraud. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). In some instances, you may be required to provide us with personal information for processing as described above, in order for us to be able to provide you all of our services, and for you to use all the features of our perfectomarket.com website or our mobile app.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under section O. HOW TO CONTACT US below.
Your Rights
If you are a resident of the EEA or UK, you have the following data protection rights, which you can exercise at any time by contacting us using the contact details provided under section O. HOW TO CONTACT US below:
· The right to access your personal information and confirm the existence of processing.
· The right to correct, update or request anonymization, blocking or deletion of your personal information.
· The right to object to processing of your personal information when it is based on our legitimate interests.
· The right to ask us, in some situations, to restrict processing of your personal information or request portability of your personal information.
· The right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you to opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under section O. HOW TO CONTACT US below.
· If we have collected and process your personal information with your consent, then you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
· The right to request the review of decisions exclusively based in automated processing, which might affect your interests.
· The right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
If you are aware of changes or inaccuracies in your information, you should inform us of such changes so that our records may be updated or corrected.
Information Pertaining to Children
Our perfectomarket.com website or our mobile app is not directed to and we do not intend to, or knowingly, collect, or solicit personal information online from users under the age of 18, nor children under the age of 10. We do not knowingly collect personal information from children under the age of 13 or have any reasonable grounds to believe that children under the age of 13 are accessing or using our perfectomarket.com website or our mobile app.
M. INTERNATIONAL TRANSFERS OF PERSONAL DATA
In connection with providing the services through our perfectomarket.com website or our mobile app, we will store your personal data processed through the perfectomarket.com website or our mobile app in the United States, Russia, Germany, China and/or Singapore, depending on the country you are located in. These countries have data protection laws that may have different provisions to the laws of your country. There will also be international transfers of your information among the above-mentioned countries. We take appropriate steps to ensure that recipients of your personal information are bound to duties of confidentiality and we implement appropriate measures to ensure your personal information will remain protected in accordance with this Privacy Policy, such as standard contractual clauses or other mechanism provided for in the applicable law. A copy of the relevant clauses can be obtained by contacting us using the contact details provided under section O. HOW TO CONTACT US below.
N. LANGUAGE
If there is any conflict between the English version and another language version of this Privacy Policy, the English version shall prevail.
O.HOW TO CONTACT US
to contact us please click here.